IMRG UK has uncovered that online deliveries grew by 12% during March followed up by a recent survey conducted focusing on the exploration of customer satisfaction presented that approximately three quarters of online shoppers consider returns processes when progressing through to the checkout stage when buying. However, less than two thirds were pleased with the delivery of this service. A staggering 74% of online shoppers stated that a good returns service would be crucial in searching through a pick and mix of retailers yet 61% were left with an unfavourable experience. Customer satisfaction seemingly centres around one thing: information.
The best couriering services have to be flexible enough for methods of delivery to coincide with advances in E-commerce. Despite technology becoming a large part of couriering standards, the knowledge held by the couriering service itself is even more necessary in case of a tech breakdown. Boosting reliability and flexibility even further is the different types of vehicles used to transport goods in general and for returns, ready to accommodate any kind of parcel. Our fleet comes equipped with load restraining devices ensuring that the item returns to the vendor in the same condition as at the start of the journey.
Proof of previous couriering work to install trust is the ultimate must , opening up the possibility of building customer support.