Questions to Ask a Courier Company

Choosing a reliable courier has become a priority for many companies and individuals. Every person sending an item expects it to arrive at its destination in good condition, quickly, and without issues. To ensure your parcel’s delivery goes to plan, it is imperative that you choose a reliable courier.  We’ve put together some easy tips to help you choose a reputable couriering service. 

First things first, you need to be able to trust and if you’re a business, build a relationship with your chosen courier. You need to be sure that they are efficient at what they do. The reason for this is because slow, missed, and damaged deliveries can really put a business or a senders reputation on the line. Even if you are sending a gift to a friend, you need to be able to trust your courier fully.  

So, if you’re looking for a courier, here are a few questions you need to be keeping at the forefront of your mind.

  • Is there a friendly team with strong customers service skills ready to help you deliver your items efficiently?  Will this team understand your needs, and should you need regular deliveries, will they know the types of vehicles needed?  
  • Will this team acknowledge your delivery request and keep you updated (with tracking) during your parcel’s journey? 
  • Will they provide you with proof of delivery and give you the assurance that the parcel is with the right person?  
  • Will they provide a notification of some sort that there’s has been a failed delivery?  
  • Will they notify you if there has been a delay of some sort? For example, if there are road works, an incident on the road, or poor weather conditions? 
  • Will the drivers be fully trained and careful? Remember that these couriers will be representing your personal interests or your company. 

At Speed Couriers, we can answer all of these questions with a YES. Speed Couriers are the premier Manchester Courier service with over 30 years experience. We are also winners of the Princes Trust “Business of the Decade” Award. If you would like to work with a trusted and experienced couriering service, contact us today. We’d welcome your call and the opportunity to provide you with an outstanding couriering service.